FAQs

All you need to do is fill out the required information in the Registration Form.

Registration and Profile creation on erishta.com can be completed in less than 8 minutes. In three easy steps you can register with erishta.com and create your Profile.

Yes, you can! In the Registration Form, you can specify your relationship with the person on whose behalf you are registering.

We are dedicated to helping practising Muslims get together and, more importantly, stay together! We have got everything you need to complete half of your deen. Our ethos is based on the Quranic verse which states that Women of purity are for men of purity, and men of purity are for women of purity (Quran 24:26). Because of this, our unique features include the option for sisters to include their ‘Wali’ in conversations, and a team of moderators devoted to constantly ensuring the strict upholding of Islamic etiquette in all stages of contact between users as well as the individual profiles themselves.

By upgrading to Premium Membership, you will be able to view Member’s Name, their Photos (Subject to other member’s preferences) send and receive messages. Premium members may exchange their contact details, if they wish. We will never give out your contact number or email address to other members.

All profiles registered on the site undergo a basic screening of content and photographs, post which it is made visible and searchable on the site. This process may take up to 24 hours.

Yes, you need to enter a valid email address to create a profile. Email address is unique to every Profile and hence cannot be used to create or another profile.

Yes. Your contact information is absolutely safe since we will never share your details to third party. Our site is 100% safe and secure.

We provide complete anonymity, no one will ever find out who you are, email is sent to other users in anonymous mode on your behalf, for further safety premium members can black list other members and avoid them in future. As per our policy we do not share your personal with anyone.

While it may be tedious to fill in a long form, detailed information about oneself is crucial for matrimonial decisions. The more information you provide, the more likely you are to be contacted by other Members of erishta.com. Please take the time and effort to complete your Profile.

Register Now with erishta.com and create your Profile.

Yes, eRishta.com now offers a live chat feature. This allows members to communicate in real time, making it easier to connect with potential matches. While we previously limited chat functionality to encourage meaningful connections, the new live chat is designed with privacy and moderation in mind. You can now see who is online and initiate conversations directly in a respectful and secure environment.

This is to avoid junk or invalid phone number entries. A profile with verified phone number creates genuine feel for other members. This increases your chance of getting more marriage proposals.

Yes, you can see who viewed your profile from the Profile Views section on your dashboard.

Yes, you can undo a like by going to the members profile and selecting Undo Like.

You can find members with similar interests using the Interests filter in the Search section.

You can search for matches using the Search feature available on your dashboard.

You can search for members by age using the Advanced Search feature.

You can search for members by interests using the Advanced Search feature.

You can search for members by location using the Advanced Search feature.

You can see who liked your profile from the Likes section on your dashboard.

To use the chat feature, go to the Chat section on your dashboard and start a conversation with an online member.

To use the video chat feature, go to the Chat section and start a video call with an online member. (Not Available Yet)

Unfortunately, once messages are deleted, they cannot be recovered.

To delete messages, go to the Messages section, select the messages you want to delete, and click on the Delete button.

You can filter messages by using the filter options available in the Messages section.

To read messages, go to the Messages section on your dashboard. You can view all received and sent messages there.

You can send messages to other members by visiting their profile and clicking on the Send Message button.

Yes, you can block a member from their profile page. This will prevent them from contacting you.

Yes, you can hide your profile from the Settings section. This will make your profile invisible to other members.

Yes, you can see who is online from the Online Members section.

You can manage your privacy settings from the Settings section. This allows you to control who can view your profile and contact you.

View photos of matches

View detailed information about family and profession

Connect directly with Matches

Yes, you can downgrade your membership at any time from the Membership section. However, downgrades take effect at the end of the current billing cycle.

We accept all Master and Visa credit cards.

Click here

to Upgrade to a Premium Membership now!

Free membership features:

View photos of matches

View detailed information about family and profession

Connect directly with Matches

Paid membership benefits:

Connect directly with Matches

View verified contact details

Write Direct Messages to members

Connect instantly via eRishta Chat

Special offers from Partners

Discounts on eRishta events

If you cancel your membership, your account will revert to a free membership at the end of the current billing cycle.

You can view your billing history from the Billing section on your dashboard.

Since eRishta.com allows its Members to communicate with other Members before they pay, we generally do not refund Membership fees. This policy, while providing value for money for eRishta.com Members, also ensures that the company is protected. Any exceptions to this policy will be made at the sole discretion of the eRishta.com management.

To resume your membership, go to the Membership section and select Resume Membership.

Upgrading your membership provides additional features such as unlimited messaging, viewing contact details, and more.

We offer several membership plans with various features. Visit the Membership section for more details.

Yes you can. We accept all leading credit cards.

Click here to pay online and Upgrade to a Premium Membership now!

Yes, you can pay using your Visa Debit Card. We would like to caution you that some banks that issue Debit Cards do not allow online Debit Card payments. So please check with your bank.

Click here to Upgrade to a Premium Membership now!

Yes, you can reactivate your membership at any time from the Membership section on your dashboard.

Click here to Upgrade to a Premium Membership now!

To cancel your membership, go to the Membership section and select Cancel Membership. Follow the instructions provided.

Refund policies and procedures can be found in the Membership section under Refund Policy.

The Order ID uniquely identifies the order placed by you. After you are given the Order ID, be sure to make a note of it and save it for later reference. When you correspond with the Customer Relations team at eRishta.com, your Order ID will help the team to quickly track your order details.

Yes, 100% Secure! Your credit card information is entered on a Secure Server using SSL Technology and 128 Bit Encryption which is one of the highest levels of security provided by websites. The information is transmitted in an encrypted fashion to our payment gateway and your card is charged online. Finally, to provide the highest level of security, we do not store your credit card information on our online server at any time.

Yes, you can pause your membership from the Membership section. Pausing will temporarily suspend your account.

Toyour payment method, go to the Billing section and select Update Payment Method.

You can upgrade your membership from the Membership section on your dashboard. Various plans are available for you to choose from.

If you pay for the order using a credit card, then the account is activated within 12 hours. If you pay via cheque, demand draft, or a bank draft, the account is activated within 5 working days.

Click here to Upgrade to a Premium Membership now!

If you have sent us your payment via demand draft it is possible that we have not received the payment yet. Your Premium Membership will be activated only once we receive the payment. We will notify you via email once we receive the payment and activate your Premium Membership. Optionally, if you have made an online payment using your credit card, and your account is still not active, it is possible that we might require some more information from you. Also, sometimes it takes up to 12 hours for the payment notification to reach us. We will notify you via email once we receive the payment and activate your Premium Membership.

To delete your account, please login into your account and go to “Account Close” option.

My Dashboard >;; My Account >;; ACCOUNT CLOSE

To deactivate your account, please login into your account and go to “Account Deactivate” option.

My Dashboard >;; My Account >;; ACCOUNT DEACTIVATE

If you do not login within 90 days after hiding your profile, your account will be deleted automatically. No one can view your profile while it is hidden, and you will not receive any emails from the team. Please note that all paid fees are non-refundable.

To activate your account / verify your mobile contact number, please login into your account and go to “My Contact” option.

My Dashboard >;; My Account >;; My Contact

On My Contact >;; under MY CONTACT NUMBER(S) you will see your PERSONAL MOBILE number and a clickable link VERIFY please click on VERIFY to go to MOBILE NUMBER VERIFICATION PAGE and enter your PIN you received as a text / SMS message.

If you encounter a technical issue, report it via the Help section or contact our support team.

Yes, you can submit your success story via the Success Stories section.

You can contact us via the Contact Us page on our website or email us at [email protected].

You can find success stories in the Success Stories section on our website.

You can find the latest features in the Updates section on your dashboard.

You can give feedback via the Feedback section or by contacting our support team.

If you encounter any issues, you can report them via the Help section or contact our support team.

Your passwords are the most common way to prove your identity when using websites, email accounts and your computer itself (via User Accounts). The use of strong passwords is therefore essential in order to protect your security and identity. The best security in the world is useless if a malicious person has a legitimate user name and password.

Passwords are commonly used in conjunction with your username. However, on secure sites they may also be used alongside other methods of identification such as a separate PIN and/or memorable information. In some cases you will also be asked to enter only certain characters of your password, for additional security.

The photos you upload will undergo manual validation to check if the photo is proper and decent since we display only real and genuine profile photos.

All newly created profiles will undergo validation to check if the given is proper and without any abusive language or inappropriate content in order to show only authentic and appropriate profiles to the members.

Yes, you can customize your profile URL from the Edit Profile section.

Profile verification helps to ensure that the profiles are genuine. Verified profiles are marked with a verification badge.

To change your password, log into your account, go to Settings, and select Change Password.

You can upload more photos from the Edit Profile section under Photo Gallery.

Profile verification can be done from the Settings section. Follow the instructions provided to verify your profile.

To add a member to your favorites, go to their profile and click on the Add to Favorites button.

To change your email address, log into your account and go to the Settings section. Select Change Email and follow the instructions.

To delete a photo, go to the Edit Profile section and remove the photo from your Photo Gallery.

If you wish to delete your account, please contact our support team via the Contact Us page.

You can edit your preferences from the Settings section. This includes your search and notification preferences.

To edit your profile picture, go to the Edit Profile section and upload a new picture.

You can hide your photos from the Edit Profile section by selecting the Hide Photo option.

You canyour profile by logging into your account and navigating to the Edit Profile section.

To reset your password, click on the Forgot Password link on the login page and follow the instructions.

To delete your photos, go to the Photo Gallery section and remove the photos you no longer want.

You can upload up to 10 photos in your Photo Gallery.

Yes, you can share your photos with specific members from the Photo Gallery settings.

Yes, you can set your notification preferences from the Settings section.

Yes, you can hide your online status from the Settings section.

Yes, you can mute notifications from the Settings section.

Notifications can be received via email or SMS based on your preferences set in the Settings section.

To turn off email notifications, go to the Settings section andyour notification preferences.

Toyour contact details, go to the Settings section andyour information.

Yes, you can share your profile on social media using the share options available on your profile page.

To create an event, go to the Events section and follow the instructions provided.

To RSVP to an event, go to the event page and select the RSVP option.

Yes, you can invite members to events from the Events section.

Privacy settings for events can be managed from the Events section under Event Settings.

Yes, you can register for events via the Events section.

You can find events in the Events section on our website.